Frequently Asked Questions (FAQ)

Welcome to CushionCraft USA! We’re here to make shopping for comfortable and stylish sofas and home furnishing products as simple and convenient as possible.

Below you’ll find answers to some of the most common questions about our products, orders, payments, shipping, returns, refunds, and customer support.

General Questions

1. What does CushionCraft USA sell?

CushionCraft USA offers a selection of sofas, couches, sectionals, loveseats, chairs, ottomans, cushions, and other home furnishing products designed to bring comfort and style into your living space.

2. Where is CushionCraft USA located?

Our business address is:

CushionCraft USA
5626 Blount Ave
Sarasota, FL 34231, USA

3. Do you ship within the United States?

Yes. We currently ship orders within the United States only.

At this time, we do not offer international shipping.

4. How can I contact CushionCraft USA?

You can contact our customer support team using:

Phone: +1 (941) 350-7051
Email: info@cushioncraftusa.shop

Our customer support hours are Monday–Saturday, 10:00 AM–6:00 PM (EST).

Our team responds to customer inquiries within 24 hours.

Product Questions

5. How do I choose the right sofa for my space?

Before purchasing, we recommend checking the product dimensions carefully and comparing them with the available space in your room.

Consider the sofa’s:

  • Overall width

  • Depth

  • Height

  • Seating capacity

  • Available room space

  • Doorway and hallway measurements

Taking measurements before ordering can help ensure the sofa fits comfortably into your home.

6. Are product dimensions listed on the website?

Product dimensions and other available specifications are provided on the individual product page. We recommend reviewing the complete product information before placing your order.

7. Do product colors look exactly the same as they do online?

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your monitor, screen settings, lighting conditions, and device.

8. Are the products suitable for everyday use?

Our products are selected with everyday comfort and home use in mind. Please review the individual product description and specifications for information specific to each item.

9. Will my sofa arrive assembled?

Assembly requirements may vary depending on the product. Please review the product description for specific assembly information before purchasing.

Ordering Questions

10. How do I place an order?

To place an order:

  1. Browse our collection.

  2. Select the product you want.

  3. Review the product details and specifications.

  4. Add the product to your cart.

  5. Proceed to checkout.

  6. Enter your shipping and billing information.

  7. Select your preferred payment method.

  8. Review your order.

  9. Complete your purchase.

After your order is successfully placed, you will receive an order confirmation email.

11. Can I change my order after placing it?

If you need to make a correction to your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may no longer be possible.

12. Can I cancel my order?

If you need to cancel an order, contact our customer support team immediately.

Cancellation requests are subject to the order’s processing status. Once an order has shipped, cancellation may no longer be possible and the order may need to be handled according to our Refund & Returns Policy.

13. What happens if I accidentally order the wrong product?

If you accidentally place an incorrect order, please contact us as soon as possible.

If the order has already shipped or been delivered, the return will be handled according to our Refund & Returns Policy, and return shipping costs may be the customer’s responsibility.

Payment Questions

14. What payment methods do you accept?

We accept the following major payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

15. Is my payment information secure?

Yes. Payments are processed through secure payment gateways.

Our website uses SSL encryption to help protect your personal and payment information during checkout.

We do not store your full credit card information on our servers.

16. Do you offer payment plans or installment billing?

No. All payments must be made in full at the time of purchase.

We currently do not offer payment plans or installment billing.

17. Will I receive an order confirmation?

Yes. After successfully completing your purchase, you will receive an order confirmation email containing your order details and receipt.

If you don’t see the email, please check your spam or junk folder.

Shipping Questions

18. How long does it take to process my order?

Orders are generally processed within 0–2 business days, Monday through Friday.

Orders placed after our daily 5:00 PM (EST) cut-off time will be processed on the next business day.

19. How long does delivery take?

Our estimated delivery timeline is:

  • Processing: 0–2 business days

  • Transit: 3–5 business days

  • Total Delivery Time: 3–7 business days

Delivery times may vary depending on your location, carrier conditions, weather, holidays, or other circumstances outside our control.

20. Do you offer free shipping?

Yes. We proudly offer Free Shipping on standard orders within the United States.

21. Do you ship internationally?

No. We currently ship within the United States only.

International shipping is not currently available.

22. Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor your shipment.

23. What should I do if I don’t receive my tracking information?

If you have not received a tracking email within 2 business days of placing your order, please contact our customer support team.

We will be happy to assist you.

24. What if my package is delayed?

Delivery times may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances beyond our control.

If your shipment appears significantly delayed, please contact us so we can assist you in locating your order.

25. What if my order says “delivered” but I haven’t received it?

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around your property

  • Check with household members or neighbors

  • Check any secure delivery location

  • Contact the shipping carrier

  • Contact our customer support team

We will do our best to assist you with the delivery issue.

Damaged or Defective Products

26. What should I do if my order arrives damaged?

We’re here to help.

If your order arrives damaged:

  1. Take clear photos of the damaged product.

  2. Take clear photos of the packaging.

  3. Contact us within 7 days of delivery.

  4. Send the photos along with your order number to info@cushioncraftusa.shop.

Our team will review the information and help determine the appropriate solution.

27. Why do I need to provide photos of damaged products?

Photos help us understand the condition of the product and packaging and allow us to work more effectively with the shipping carrier or relevant service providers.

Without photographic evidence, we may not be able to offer a refund, replacement, or store credit.

Returns & Refunds

28. What is your return policy?

We accept eligible returns within 30 days of the delivery date.

Returned products must generally be:

  • Unused

  • In their original condition

  • Free from damage, modification, assembly, or wear

  • Returned in their original packaging

  • Returned with applicable labels, hardware, accessories, and components

  • Accompanied by proof of purchase

Please review our Refund & Returns Policy for complete details.

29. Can I return a product after 30 days?

No. We do not accept returns beyond the 30-day return window, except where otherwise required by applicable law.

30. Do I have to pay return shipping?

For eligible returns that qualify under our return criteria, a prepaid return shipping label may be provided.

If the return is due to an incorrect order or a change of mind, return shipping costs may be deducted from the refund.

31. Is there a restocking fee?

No. We do not charge a restocking fee for eligible returns that meet our return criteria.

32. How long does it take to receive a refund?

Once we receive and inspect your returned product, please allow up to 7 business days for the refund to be processed.

Refunds are issued to the original payment method used during checkout.

33. Can I receive a refund without returning the product?

Refund eligibility depends on the specific circumstances of the order and the applicable return policy.

Please contact our customer support team for assistance.

Account & Privacy Questions

34. Do I need an account to place an order?

If guest checkout is available, you may be able to place an order without creating an account. Account availability and checkout options may vary.

35. How is my personal information protected?

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

For more information, please review our Privacy Policy.

36. Do you sell customer information?

No. We do not sell or rent your personal data.

We may share necessary information with payment processors, shipping carriers, website service providers, or legal authorities when required for legitimate business, legal, or security purposes.

Customer Support

37. What are your customer support hours?

Our customer support team is available:

Monday–Saturday
10:00 AM–6:00 PM (EST)

We respond to all customer inquiries within 24 hours.

38. How can I contact customer support?

You can reach us at:

CushionCraft USA
Phone: +1 (941) 350-7051
Email: info@cushioncraftusa.shop

Business Address:
5626 Blount Ave
Sarasota, FL 34231, USA

39. How quickly will I receive a response?

Our customer support team aims to respond to all inquiries within 24 hours.

Response times may occasionally vary during weekends, holidays, or periods of high customer demand.

Still Have Questions?

We’re always happy to help.

If you couldn’t find the answer you’re looking for, please contact the CushionCraft USA customer support team.

Email: info@cushioncraftusa.shop
Phone: +1 (941) 350-7051
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM (EST)

We’ll do our best to answer your questions and provide the support you need.